Frequently Asked Questions

You can book online through our website, with our online reservation link.  You can also call our office and have one of our helpful office staff book your event over the phone.
 

As long as we have not come out to set up you have the following options:

 

-Reschedule

-Credit a future event

-Cancel with a full refund

We are fully licensed by the State of Ohio each year at the beginning of the season.  We carry the state mandated level of insurance.  We can provide a COI for your event if needed.
 

When you book there is a 50% deposit of the balance due.  The remaining 50% is due before the event (By Friday before if on a Saturday or Sunday).  We accept the following payment methods:

 

Credit Card (Visa, Mastercard, American Express, Discover) 3% convenience fee applies

 

Check

 

Money Order

 

Cash ( Brought to office prior to the event)  

 

Purchase Order

All inflatables require power to operate.  We need to have a power outlet within 100 feet of the set up area.  If a power outlet is not available you will need a generator.  Generators are an additional cost.

Our rentals start at 3 hours.  Most items are $35 per hour after that unless specificed under the item.

 

You are only charged for the time of your event.

We do charge a travel fee which is based on location of the event.  When you give us the address for the event we can give you the total travel fee.

We can set up on grass or pavement.  Pavement and indoor surfaces that require sandbags will have an additional fee.  Please let us know if you have underground sprinklers as well.

We have a set up window of 30 minutes to 2 hours before your event start time.

 

Pick up times vary dependent on the crews schedule.  All pick ups are the same day as the event.  If you are at a venue with a restricted time frame please let us know so we can accommodate for that in our schedule.

You should book your event as soon as possible.  While we do have multiples of some items, it is best to book as soon as your able.  This ensures you get the items you wish for your event.

To book any entertainer you must call the office for availability.  Some entertainers have a minimum time requirement.  Our office staff can let you know accurate pricing and time requirements for each entertainer.

We request that you have a clear path to the set up area.  

 

If indoors please make sure there are double doors with no dividers to access the building and set up area.

 

If outdoors please make sure area is clear of debris and any doggie mines.

Our set up crew will review all the rules and regulations for your specific inflatable.  We do not allow any gum, silly string, or sharp objects in any inflatable.

All of our items are cleaned and inspected after each event.

We do not have any event minimums unless you are over an hour from us.  If your event is over an hour from our office there is a $800 rental minimum.

You are more than welcome to schedule overnight rentals if you would like.  Please call our office for accurate pricing for these events.

If you are pleased with the service you received from your set up and tear down crew, you are more than welcome to tip them if you would like.